Editor’s Note: This article is the second installment of a three-part series on conversations about course ratings. Last month explored how to frame a discussion with a faculty member who receives average ratings semester after semester.
This second scenario may be the most challenging for department chairs. It’s the conversation that needs to occur with a faculty member whose end-of-course ratings are low.

The Indispensable Role of Faculty in Higher Education
If a university were a quilt, the faculty would be the threads holding the fabric together. But despite their essential role, faculty often find themselves undervalued and underappreciated. This article