Editor’s Note: This article is the second installment of a three-part series on conversations about course ratings. Last month explored how to frame a discussion with a faculty member who receives average ratings semester after semester.
This second scenario may be the most challenging for department chairs. It’s the conversation that needs to occur with a faculty member whose end-of-course ratings are low.

Exploring Passion at Work and Burnout in Higher Education
I fell down a rabbit hole recently. Despite trying to convince myself that I had collected enough literature to be able to start writing my new book on women’s leadership