Editor’s Note: This article is the second installment of a three-part series on conversations about course ratings. Last month explored how to frame a discussion with a faculty member who receives average ratings semester after semester.
This second scenario may be the most challenging for department chairs. It’s the conversation that needs to occur with a faculty member whose end-of-course ratings are low.

Not Just a No-Show: Understanding Faculty Absence at Graduation
Each spring, university campuses are spruced up: Lawns are mowed and stages assembled, and rows of chairs fill the arena. Graduation is a time-honored tradition, celebrating students’ hard work and


