Deborah Borman glanced at her schedule for the day with a wave of anxiety. She was starting on one of the scariest tasks of her new department chair duties, a day of conducting annual reviews with her faculty with no idea how to prepare for these meetings, other than reading the professors’ self-evaluations. As a faculty member for 12 years, she had dreaded her own annual reviews with previous chairs because the conversations seemed so stilted, formal, and unhelpful. Now as a new chair herself, she kept thinking that there had to be a better way to help faculty monitor their job performance and achieve their dreams.
Beyond the Credential Factory: Why Higher Education Must Shift from Management to Flourishing
For decades, higher education leadership has obsessed over “student success” as a purely operational metric. We track retention and graduation rates and postgraduation outcomes with the same linear precision that
Yoshitaka Iwasaki
August 3, 2026
