Deborah Borman glanced at her schedule for the day with a wave of anxiety. She was starting on one of the scariest tasks of her new department chair duties, a day of conducting annual reviews with her faculty with no idea how to prepare for these meetings, other than reading the professors’ self-evaluations. As a faculty member for 12 years, she had dreaded her own annual reviews with previous chairs because the conversations seemed so stilted, formal, and unhelpful. Now as a new chair herself, she kept thinking that there had to be a better way to help faculty monitor their job performance and achieve their dreams.

Expertise, Credentials, and the Value of the University
It seems we can’t trust our own credentials or those that we provide to our students. Or perhaps it would be better to say that we have so much confidence


