When you’re the one in charge, it’s not always easy to get an honest, unvarnished look at what’s really happening within your organization. People try to put their best foot forward, tell you what they think you want to hear, or come with agendas. You can become so far removed from the end-user that it gets increasingly difficult to know if you’re meeting their needs.

From “Rename and Remain” to “Reframe and Regain”: Reimagining Campus Inclusiveness
In my last article, I highlighted the crucial strategies of “person-first” and “targeted universalism” amid the wave of anti-DEI legislation in higher education. Initially, many of us embraced a “rename