In a recent chairs’ council meeting at my institution, we discussed the job description of department chairs, which had been drafted several years previously. We all agreed that it needed to be updated to reflect their increased workload. In our discussion, two very different mindsets became apparent to me; my own default mindset and the mindset of our chairs, both of which I think are grounded in two very different educational and cultural systems.

Beyond the Credential Factory: Why Higher Education Must Shift from Management to Flourishing
For decades, higher education leadership has obsessed over “student success” as a purely operational metric. We track retention and graduation rates and postgraduation outcomes with the same linear precision that


