What data does your institution supply to you as a chair or program director? How does your institution use data about your unit to make decisions? Given what you know about your programs, does the data provided seem to be an accurate representation? These are some of the most basic questions you need to ask.
Beyond the Credential Factory: Why Higher Education Must Shift from Management to Flourishing
For decades, higher education leadership has obsessed over “student success” as a purely operational metric. We track retention and graduation rates and postgraduation outcomes with the same linear precision that
Yoshitaka Iwasaki
August 3, 2026
