Higher education in the post-pandemic era will not be the same as in prior years. While each institution has experienced and responded to the pandemic differently, all face a continuing impact across every element of their enterprise. Students have different needs and expectations; faculty are challenged with different modes of delivery, curriculum development, and models of colleagueship; staff are addressing new ways to provide needed services; and needs to adjust space and facilities to accommodate to new modes of programming have emerged. Budgets are stressed, communications are often bifurcated, work patterns are changing, and even the academic calendar is under scrutiny.

Beyond the Credential Factory: Why Higher Education Must Shift from Management to Flourishing
For decades, higher education leadership has obsessed over “student success” as a purely operational metric. We track retention and graduation rates and postgraduation outcomes with the same linear precision that


