A recent phenomenon practiced by a number of successful businesses, but almost unknown at colleges and universities, is the creation of a position known as chief listening officer (CLO). The CLO is responsible for monitoring what people say about the company on social media so that complaints can readily be addressed and new trends can be capitalized on.
The Indispensable Role of Faculty in Higher Education
If a university were a quilt, the faculty would be the threads holding the fabric together. But despite their essential role, faculty often find themselves undervalued and underappreciated. This article
Heidi Hillman
November 4, 2024
