A recent phenomenon practiced by a number of successful businesses, but almost unknown at colleges and universities, is the creation of a position known as chief listening officer (CLO). The CLO is responsible for monitoring what people say about the company on social media so that complaints can readily be addressed and new trends can be capitalized on.

Beyond Recognition: Faculty Awards as Catalysts for Professional Growth and Institutional Success
Faculty awards are more than acknowledgments of past success; they are strategic tools for advancing both individual careers and institutional priorities and can catalyze professional development and institutional advancement. Building