Editor’s Note: This article is the second installment of a three-part series on conversations about course ratings. Last month explored how to frame a discussion with a faculty member who receives average ratings semester after semester.
This second scenario may be the most challenging for department chairs. It’s the conversation that needs to occur with a faculty member whose end-of-course ratings are low.

Investigative Overreach on Campus: Faculty Perspectives and Strategies for Improvement
Review of Professors Speak Out: The Truth about Campus Investigations, edited by Nicholas H. Wolfinger (Academica Press, 2025)