When I interviewed Olivia during the summer of 2024, I was collecting stories from higher education administrators about leadership and burnout. Olivia is a senior leader in academic affairs whose role, thanks to mandates by new leaders and people leaving the institution, includes what was previously the work of three people. Olivia told me she had planned to work into her 70s but now dreams of early retirement every day because of her huge workload and toxic executive leaders. She says,
Expertise, Credentials, and the Value of the University
It seems we can’t trust our own credentials or those that we provide to our students. Or perhaps it would be better to say that we have so much confidence
Constance C. Relihan
May 18, 2026
