Last year, I wrote an essay for Academic Leader suggesting that new deans should examine the administrative implements in their metaphorical ”toolbox” to make sure they were ready for the job at hand: providing leadership to their institution when difficult dilemmas require effective administrative action. Those tools included: (1) a hammer when it was imperative to come down hard; (2) a saw when a dean must decide to cut some program or individual loose from the institution; (3) sandpaper to smooth out the rough spots left by hammer and saw; (4) a drill when a complex issue requires more “drilling down” to reach the substrata of the issue; and (5) tape to bind up the fractures, broken relationships, and disconnected policies and practices needing mending.
Beyond the Credential Factory: Why Higher Education Must Shift from Management to Flourishing
For decades, higher education leadership has obsessed over “student success” as a purely operational metric. We track retention and graduation rates and postgraduation outcomes with the same linear precision that
Yoshitaka Iwasaki
August 3, 2026
