Part one of this two-part series focused on a major game-changer effort at Lehigh University—developing a new College of Health. The article noted that many of the critical processes and relationship norms that turned out to be important in the creation of the new college were developed years before in the initial stages of implementation of a new strategic plan.

Beyond the Credential Factory: Why Higher Education Must Shift from Management to Flourishing
For decades, higher education leadership has obsessed over “student success” as a purely operational metric. We track retention and graduation rates and postgraduation outcomes with the same linear precision that


