With accountability and college costs making the higher education news almost daily, academic leaders at all levels are increasingly feeling the pressure to make their departments, colleges, and institutions run more efficiently and deliver higher quality education. However, many books addressing these issues focus almost exclusively either on cost containment and efficiency or on ways to improve the pedagogy. William F. Massy, however, has done both.

Expertise, Credentials, and the Value of the University
It seems we can’t trust our own credentials or those that we provide to our students. Or perhaps it would be better to say that we have so much confidence


