Many academic departments now engage in annual cycles of assessment of student learning as well as departmental services. Best practices in higher education, reinforced by regional accrediting bodies, among others, dictate that only when departments assess student achievement and departmental initiatives, integrate those assessments meaningfully, and link them to resource allocation (as applicable) can they truly move down a path of continuous improvement. Yet can those assessments alone, important as they are, answer all the questions that departmental faculty and administrators pose about students, faculty, resources, and services? As a supplement to those assessment data, a set of pre-established, mission-centered metrics provides a barometer of the department’s health and vitality while informing timely decision making in a rapidly changing environment both inside and outside academia.

Beyond the Credential Factory: Why Higher Education Must Shift from Management to Flourishing
For decades, higher education leadership has obsessed over “student success” as a purely operational metric. We track retention and graduation rates and postgraduation outcomes with the same linear precision that


