We thought it would be interesting to determine strategies that chairs thought would work when dealing with a non-collegial faculty member. We mailed 1,700 surveys to chairs throughout the U.S. A total of 549 chairs responded, a 32.3 percent return rate. The survey had a total of 21 suggestions as to what a chair would do with a non-collegial faculty member, broken into four themes: positive, punitive, proactive, or just doing nothing. Positive items suggested approaches such as mentoring and legacy building, while proactive measures would take the support a step further, from having a one-on-one, forthright discussion with the individual to contacting appropriate upper-level administrators or human resources. Punitive options included more frequent teaching evaluations, unpopular course scheduling options, and more intense examination of the individual’s sick/personal time.

Beyond the Credential Factory: Why Higher Education Must Shift from Management to Flourishing
For decades, higher education leadership has obsessed over “student success” as a purely operational metric. We track retention and graduation rates and postgraduation outcomes with the same linear precision that


