It is quite possible that the three largest explosions you can create occur if you drop an atomic bomb, set off a hydrogen bomb, or utter the words “students are customers” in the presence of a college professor. Students aren’t really their professors’ customers, of course, and there are plenty of reasons why applying a business model to colleges and universities never works.

Not Just a No-Show: Understanding Faculty Absence at Graduation
Each spring, university campuses are spruced up: Lawns are mowed and stages assembled, and rows of chairs fill the arena. Graduation is a time-honored tradition, celebrating students’ hard work and