Knowing how to handle student complaints is an essential skill for department chairs. In an interview with Academic Leader, Patricia Markunas, chair of the psychology department at Salem State University, offered advice on minimizing the number of complaints and managing those that do make it to the department chair.
Leading Like Lasso: Leadership Skills That Build and Sustain Positive Organizational Culture
On his first day coaching English football, Ted Lasso, played by Jason Sudeikis, walks into the locker room with no playbook, no soccer experience, and no intention of pretending he
Deborah Erickson and Katie Fischer
September 2, 2025
