When the pandemic began, students could no longer meet with faculty for classes and other in-person meetings. Consequently, formative feedback students received from their faculty regarding their performance on exams and other course work had to stand in for lectures and other in-person conversations that typically used to occur between students and their instructors. Were feedback loops and low-stakes assessments supported in the emergency shift to remote learning?
Beyond the Credential Factory: Why Higher Education Must Shift from Management to Flourishing
For decades, higher education leadership has obsessed over “student success” as a purely operational metric. We track retention and graduation rates and postgraduation outcomes with the same linear precision that
Yoshitaka Iwasaki
August 3, 2026
