In the first two articles in this series, I focused on building on faculty strengths and improving the curriculum as core areas to which a new department head should devote attention. In this final part, I discuss a series of other important areas where they will want to seek key information and establish procedures that work.
Beyond the Credential Factory: Why Higher Education Must Shift from Management to Flourishing
For decades, higher education leadership has obsessed over “student success” as a purely operational metric. We track retention and graduation rates and postgraduation outcomes with the same linear precision that
Yoshitaka Iwasaki
August 3, 2026
