When Jeffrey Yergler became chair of the undergraduate management department at Golden Gate University, one of his priorities was to establish a values-driven department that emphasized improving faculty members’ well-being, performance, and sense of community within the management discipline. In this model, policies, procedures, and protocols play an important but lesser role as the driver of the department because, as Yergler has found through his consulting work with a variety of organizations, focusing solely on process, structure, and deliverables without addressing relationships, value, and support, “can create a certain level of acrimony, distrust, and disharmony.”
Leading Like Lasso: Leadership Skills That Build and Sustain Positive Organizational Culture
On his first day coaching English football, Ted Lasso, played by Jason Sudeikis, walks into the locker room with no playbook, no soccer experience, and no intention of pretending he
Deborah Erickson and Katie Fischer
September 2, 2025
