Most academic leaders inherit student academic surveys as a process rather than a strategy. Surveys arrive at predictable times, generate familiar reports, and are often filed away after a quick review. Yet, when taken seriously, they are one of the few mechanisms that allow institutions to listen to students at scale. They offer not only feedback on individual courses but also a continuous stream of insight into how students experience teaching, curriculum, and institutional practices across an entire campus.

Expertise, Credentials, and the Value of the University
It seems we can’t trust our own credentials or those that we provide to our students. Or perhaps it would be better to say that we have so much confidence


