Workplace incivility may be subtle, but its effects are not. Incivility in higher education is on the rise. Incivility is much more than yelling at a coworker. In fact, use of a condescending tone, interruption, treating people as invisible, and unprofessional terms of address with coworkers and supervisors are telltale signs that a civil environment is lacking.
Beyond the Credential Factory: Why Higher Education Must Shift from Management to Flourishing
For decades, higher education leadership has obsessed over “student success” as a purely operational metric. We track retention and graduation rates and postgraduation outcomes with the same linear precision that
Yoshitaka Iwasaki
August 3, 2026
