When Pedro Arce became chair of the department of chemical engineering at Tennessee Technological University in 2003, enrollments were down, the curriculum and teaching methods were outdated, and employer demand for the department’s graduates was not very strong. Arce recognized the department’s potential as well as the cultural issues that impeded innovation and has been able to lead the department’s transformation.

Beyond the Credential Factory: Why Higher Education Must Shift from Management to Flourishing
For decades, higher education leadership has obsessed over “student success” as a purely operational metric. We track retention and graduation rates and postgraduation outcomes with the same linear precision that


