Institutions in higher education have been hit hard by the pandemic. Events over the past year have exposed weaknesses, deficiencies, and vulnerabilities that threaten their potential to be successful and compete effectively.
Students have been hit hard as well. Numerous studies show the mental health impact on college students, who are now experiencing depression, anxiety, and loneliness (see, e.g., Boston University, 2021). People are stressed, exhausted, and craving connection.

Beyond the Credential Factory: Why Higher Education Must Shift from Management to Flourishing
For decades, higher education leadership has obsessed over “student success” as a purely operational metric. We track retention and graduation rates and postgraduation outcomes with the same linear precision that


