As academic leaders, we are under so much pressure to deliver—enrollment targets, strategic plans, graduation rates, AI policies, and on and on—that we can lose sight of what our students and institutions need to thrive. The good news is that this “secret ingredient” is free, nimble, and evidence based. Our research suggests that human relationships are key to students’ academic success and personal well-being. And the benefits extend to faculty and staff too.
Beyond the Credential Factory: Why Higher Education Must Shift from Management to Flourishing
For decades, higher education leadership has obsessed over “student success” as a purely operational metric. We track retention and graduation rates and postgraduation outcomes with the same linear precision that
Yoshitaka Iwasaki
August 3, 2026
