To help integrate the various completion initiatives, the Lone Star College System established the Office of Completion. This office is headed by the associate vice president for government affairs and student completion, who reports directly to the chancellor. In addition, Lone Star College–Tomball created a matrix that links each completion initiative with appropriate goals within the strategic plan. This matrix clearly indicates (with a check mark) which completion initiatives support which goals.

Beyond the Credential Factory: Why Higher Education Must Shift from Management to Flourishing
For decades, higher education leadership has obsessed over “student success” as a purely operational metric. We track retention and graduation rates and postgraduation outcomes with the same linear precision that


