It can be difficult to discuss the quality of online education as what constitutes quality is a complex issue and no single agreed-upon definition exists. Many factors can come into play when discussing the quality of online offerings, such as course design and facilitation, student academic achievement, student and faculty satisfaction, and retention. I’ve served as the director of online education at the University of Wisconsin–La Crosse since 2007, and I believe the five strategies outlined in this article have helped us elevate the quality of our online courses and programs.
Expertise, Credentials, and the Value of the University
It seems we can’t trust our own credentials or those that we provide to our students. Or perhaps it would be better to say that we have so much confidence
Constance C. Relihan
May 18, 2026
