Knowing how to handle student complaints is an essential skill for department chairs. In an interview with Academic Leader, Patricia Markunas, chair of the psychology department at Salem State University, offered advice on minimizing the number of complaints and managing those that do make it to the department chair.
Ted Lasso’s Playbook for Higher Education Hiring Practices
The Emmy-winning Apple TV+ series Ted Lasso (2020–) has not only taught us that football is life; it reminds us that leadership can make a significant difference in sport and
Katie Fischer and Deborah Erickson
July 7, 2025
