Prior to the COVID-19 pandemic, institutions of higher education had started to rely heavily on digital tools to supplement the services they offered their at-promise students—that is, students from historically minoritized or low-income backgrounds (formerly referred to as “at-risk”). Texting platforms had gained popularity as a means to disseminate information and send reminders; websites had grown in significance as repositories of information and key tools for recruitment and student service provision; and learning management systems had assumed key roles in supporting students’ navigation through coursework and campus services.
Reciprocity over Hierarchy: Designing and Implementing a Student-Led Reverse Mentoring Program
Many academic leaders, including administrators and faculty members, participate in traditional mentoring programs that prioritize hierarchy. But these programs typically don’t foster engagement and connection between students and faculty or
Marquita Lyons-Smith and Keva Suitte
October 19, 2026
