As demand for accountability increases, students’ willingness to participate in surveys appears to be decreasing, making it more difficult for faculty and staff involved in retention work to improve their efforts. A study at a southern flagship university, however, has uncovered some factors that motivate students to complete surveys.
Beyond the Credential Factory: Why Higher Education Must Shift from Management to Flourishing
For decades, higher education leadership has obsessed over “student success” as a purely operational metric. We track retention and graduation rates and postgraduation outcomes with the same linear precision that
Yoshitaka Iwasaki
August 3, 2026
