In 2011 Central Washington University began offering its information technology administrative management (ITAM) program in an online format, aimed at working adults who were both place- and time-bound. The program serves as a complement to two-year technical degrees and is the only university program in the state that accepts 100 percent of the credits earned in these degrees toward a bachelor of applied science degree. Knowing that online programs often have lower retention rates than on-campus programs, the department built in ways to ameliorate some of the factors that can negatively affect retention.
Reciprocity over Hierarchy: Designing and Implementing a Student-Led Reverse Mentoring Program
Many academic leaders, including administrators and faculty members, participate in traditional mentoring programs that prioritize hierarchy. But these programs typically don’t foster engagement and connection between students and faculty or
Marquita Lyons-Smith and Keva Suitte
October 19, 2026
