When students arrive at their computers – or their phone screens - for the first day of their online courses, no faculty are physically present to guide them through the syllabus, course expectations, or finding their way around in the class.It’s often a make-or-break moment for online students – either they open the virtual door to find directional signs and intuitive next steps, or they plunge into a pool of chaotic clicks that result in directionless drifting.
Beyond the Credential Factory: Why Higher Education Must Shift from Management to Flourishing
For decades, higher education leadership has obsessed over “student success” as a purely operational metric. We track retention and graduation rates and postgraduation outcomes with the same linear precision that
Yoshitaka Iwasaki
August 3, 2026
