Like a light bulb drawn atop a cartoon character’s head, the bright light that came from the dean of students’ office radiated the brilliance of his idea. Survey data had indicated an issue with first-year students connecting with their advisors, and he firmly believed that it was contributing to the declining first-year retention rates. Once students make it to their majors, they are fine, but there are so many unknowns when they first entered the institution.
Beyond the Credential Factory: Why Higher Education Must Shift from Management to Flourishing
For decades, higher education leadership has obsessed over “student success” as a purely operational metric. We track retention and graduation rates and postgraduation outcomes with the same linear precision that
Yoshitaka Iwasaki
August 3, 2026
